Returns & Refunds Policy

At Naijasoftwares, your complete satisfaction is our priority. Here is everything you need to know about our refund policy.

14 days

Right to cancel from purchase date

30 days

Full refund window for eligible claims

48 hrs

Maximum resolution time for major defects

100%

Refund if we cannot resolve your issue

📋 REFUND CONDITIONS

🔄 Cancellation Rights — 14-Day Window

You have the right to cancel your order within 14 days of purchase without providing any reason. To exercise this right, notify us at Support@naijasoftwares.com before the 14-day period expires. Once we receive your cancellation notice, we will refund all payments — including any applicable delivery costs — within 14 days.

📭 Non-Delivery

In rare cases, email delivery issues may prevent you from receiving your license. If this happens, please check your spam or junk folder first. Non-delivery claims must be submitted in writing within 7 days of placing your order. Failure to contact us within this window means the product will be considered received and downloaded.

⚠️ Major Defects

All products are thoroughly tested before release. However, if an issue arises and we are unable to resolve it within 48 hours of receiving your complaint, we will issue a full refund or provide a replacement product of equal value — whichever you prefer.

📄 Product Not as Described

If you believe a product does not match its description on our website, please report it to our support team within 30 days of purchase. Clear evidence must be provided to support your claim. Our team will review and resolve your case promptly.

💳 REFUND PROCESSING

How long does a refund take?

We process refunds immediately upon approval. However, it may take up to 20 days for the refund to appear in your bank account or on your card, depending on your payment provider. For more details on processing times, visit Stripe.com.

Need to request a refund?

Contact our support team directly — we aim to resolve every issue within 48 hours.

Contact Support →