What types of licenses do you offer?

We offer Retail licenses for Windows and Office products, Bind licenses for Office products, and one-year licenses for Antivirus software and Microsoft 365 subscriptions.

What is the difference between Retail and Bind licenses?

Retail licenses can be used only once on a single device. If the software is uninstalled or the device is formatted, a new license is required. Bind licenses are tied to your Microsoft account and allow you to download and activate Office as many times as you want on a single device.

Why are your prices lower than other retailers?

Our prices are low because we purchase large quantities at wholesale prices and have partnerships with many suppliers.

Are your licenses genuine?

Yes, all our licenses are genuine and all software is downloaded via Microsoft’s official download links.

How are the licenses delivered?

Licenses are delivered immediately via email, which includes the activation license and a download link.

What if I don’t receive my license within 24 hours?

If you do not receive your license within 24 hours, please contact us via chat or email.

Can I get a fiscal invoice with VAT details?

Yes, please contact us to request a fiscal invoice with VAT details.

Do you provide physical CDs or USBs?

No, our products only include the activation license and a download link.

Do the licenses expire?

No, licenses do not expire. However, Retail licenses cannot be reused after uninstallation or device formatting, and Antivirus and Microsoft 365 subscriptions last for one year.

Are the licenses valid for tablets or mobile phones?

No, our licenses are not valid for tablets or mobile phones

What should I do if I have a problem with my license?

Please contact us for technical assistance before leaving a negative review on our Trustpilot profile or opening a transaction dispute. In some cases, we can help you via TeamViewer or Anydesk.

What is your refund policy?

If we cannot find a solution in case of a problem from our side, we will refund your purchase 100%.