Frequently Asked Questions

We offer three types: Retail licenses for Windows and Office products, Bind licenses for Office products, and 1-year subscription licenses for Antivirus software and Microsoft 365.

Retail licenses can be used once on a single device. If the software is uninstalled or the device is formatted, a new license is required. Bind licenses are tied to your Microsoft account and allow you to download and activate Office as many times as needed on a single device.

Retail and Bind licenses do not expire — they are permanent for the life of the device. However, Retail licenses cannot be reused after uninstallation or device formatting. Antivirus and Microsoft 365 subscriptions are valid for one year from activation.

No. Our licenses are designed for Windows PCs and Macs only. They are not valid for tablets or mobile phones.

Yes, 100% genuine. All licenses are authentic and all software is downloaded directly via Microsoft’s official download links. We do not sell cracked, pirated, or OEM-restricted keys.

We purchase licenses in large quantities at wholesale prices and maintain direct partnerships with multiple authorized suppliers. These savings are passed directly to you — without compromising authenticity or quality.

Yes. Please contact us after your purchase to request a fiscal invoice with full VAT details.

All licenses are delivered instantly by email after payment is confirmed. Your email will contain the activation key and a direct download link. No physical shipment is involved.

No. We are a 100% digital store. All orders include a digital activation key and a download link only — no physical media is shipped.

Most orders are delivered instantly. If you have not received your license within 24 hours, please check your spam folder first, then contact us via chat or email and we will resolve it immediately.

Please contact our support team before leaving a review or opening a dispute. In most cases we resolve issues quickly. For complex technical problems, we can assist you remotely via TeamViewer or AnyDesk — at no extra cost.

If a problem is caused on our side and we are unable to resolve it, we will issue a 100% refund — no questions asked. Your satisfaction is guaranteed.